1. Who we are
Syntera Global LLC is a United States software company. We own and operate two independent services for businesses:
- Syntera Network (syntera.network), a customer acquisition service that delivers verified, exclusive clients and live calls to businesses; and
- Syntera Intelligence (intelligence.syntera.network), a service that monitors and analyzes public reviews and online mentions of a business.
The two services operate separately, with their own accounts, pricing, billing and support. They do not depend on each other.
2. Service-specific terms
When you create an account with, buy or use Syntera Network or Syntera Intelligence, additional terms apply to that service:
Those terms, together with any order form, plan description or insertion order you accept ("Service Terms"), govern your use of that service. If these Terms conflict with Service Terms, the Service Terms control for that service. These Terms continue to apply to everything the Service Terms do not address, and to your use of syntera-glb.com.
3. Eligibility and accounts
Minimum age and business use
The Services are intended for businesses and professionals. You must be at least 18 years old and able to form a binding contract to use them. If you use the Services on behalf of a company or other organization, you represent that you are authorized to accept these Terms for it, and "you" includes that organization.
Account registration
Some Services require an account. You agree to provide accurate and complete information, keep it up to date, keep your login credentials confidential and not share your account with anyone outside your organization. You are responsible for all activity under your account. Tell us promptly at [email protected] if you believe your account has been accessed without authorization.
4. Using the Services
What you can do
Subject to these Terms and any Service Terms, you may access and use the Services for your internal business purposes. You must comply with all applicable laws, including consumer protection, telemarketing, privacy and anti-spam laws, as well as any usage policies we publish.
What you cannot do
You may not use the Services, or help anyone else use them, to:
- Break the law, infringe anyone's rights, or harm, defraud, harass or deceive any person
- Copy, modify, distribute, sell or lease any part of the Services, except as we expressly allow
- Reverse engineer, decompile or try to discover the source code, models or underlying components of the Services, unless applicable law prohibits this restriction
- Scrape, crawl or extract data or content from the Services by automated means, except through interfaces we provide for that purpose
- Gain or attempt to gain unauthorized access to the Services, other accounts or our systems, or interfere with, disrupt or overload the Services
- Bypass any rate limits, security measures, verification checks or other protective features
- Upload or transmit malware, spam or any harmful code
- Impersonate any person or business, or misrepresent your affiliation with anyone
- Post or solicit fake, incentivized or misleading reviews, or use the Services to manipulate ratings on any platform
- Contact any consumer in violation of the Telephone Consumer Protection Act, the Telemarketing Sales Rule, CAN-SPAM, Do Not Call rules or similar laws
- Resell, share or transfer leads, data or outputs obtained through the Services where the applicable Service Terms prohibit it
- Use the Services to build or train a competing product or service
Third-party services
The Services may include or link to third-party websites, platforms, data and software, such as review sites, social networks, CRMs and payment processors. Those third parties have their own terms and privacy policies, and we are not responsible for them.
Feedback
We welcome your ideas and suggestions. If you send us feedback, you agree that we may use it without restriction or compensation to you.
Beta features
We may offer features labeled as beta, preview or early access. They are provided as is, may change or be discontinued at any time, and may be less reliable than other features.
5. Your content and data
Your content
You may provide information, files, text, business details or other material to the Services ("Your Content"). You keep ownership of Your Content. You are responsible for it and represent that you have all rights, licenses and consents needed to provide it and to let us use it as described in these Terms.
Our license to Your Content
You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Your Content as necessary to provide, secure, maintain and improve the Services, to comply with law and to enforce our policies. We use personal information within Your Content as described in our Privacy Policy and the applicable Service Terms.
Aggregated and de-identified data
We may create aggregated or de-identified data from the operation of the Services, which does not identify you or any individual, and use it for any lawful purpose, including analytics, benchmarking and improving the Services.
Accuracy of information and AI outputs
Some Services use automated systems and artificial intelligence to produce scores, summaries, insights, reply drafts and recommendations ("Outputs"). Outputs are generated from available data, may be incomplete or inaccurate, and may not reflect real people, events or facts. You should evaluate Outputs and review them before using, publishing or relying on them. Outputs are not legal, financial, medical, investigative or other professional advice, and you are responsible for decisions you make based on them.
6. Communications
By giving us your contact details, you agree that we may contact you by email, phone or text message about your request, your account and the Services. Where we send marketing messages, we will do so as permitted by law and with consent where required. Consent to marketing calls or texts is not a condition of purchase. You can unsubscribe from marketing emails using the link in the email, and reply STOP to opt out of text messages. Message and data rates may apply. We may still send you transactional and service messages.
7. Intellectual property
Our rights
We and our licensors own all rights, title and interest in and to the Services, including all software, designs, text, graphics, data compilations and other content we provide, and all related intellectual property rights. Except for the limited rights we expressly grant in these Terms, we reserve all rights.
Trademarks
"Syntera", "Syntera Global", "Syntera Network", "Syntera Intelligence", our logos and related names are trademarks of Syntera Global LLC. You may not use them without our prior written permission, except as permitted by law to refer accurately to our Services.
Copyright complaints
We respect the intellectual property rights of others. If you believe material available through the Services infringes your copyright, send a notice to our designated agent containing:
- Your physical or electronic signature
- Identification of the copyrighted work you believe is infringed
- Identification of the material you believe is infringing, with enough information for us to locate it
- Your name, address, telephone number and email address
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law
- A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
Copyright Agent, Syntera Global LLC, 30 N Gould St, Sheridan, WY 82801, USA. Email: [email protected] with the subject line "Copyright notice". We may remove allegedly infringing material and terminate the accounts of repeat infringers.
8. Fees and payment
Billing
Some Services are paid. Prices, billing frequency, minimums, caps and payment methods are described in the applicable Service Terms, plan page or order form. You authorize us and our payment processors to charge your selected payment method for all fees incurred. If a payment cannot be completed, we may suspend paid features until the balance is paid.
Subscriptions and renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before renewal, as described in the applicable Service Terms. You can cancel through your account settings or by contacting support for that service.
Taxes
Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable sales, use, value-added and similar taxes, other than taxes on our net income.
Refunds, credits and disputes
Refunds, returns, credits and billing disputes are handled as described in the applicable Service Terms. Except where those terms or applicable law provide otherwise, payments are non-refundable.
Price changes
We may change our prices. We will give you reasonable advance notice of any increase to a recurring fee, and the change will apply from your next billing period. If you do not agree, you may cancel before the change takes effect.
9. Privacy
Our Privacy Policy explains how we collect, use and disclose personal information through syntera-glb.com and our corporate communications. Each service has its own privacy policy: Syntera Network Privacy Policy and Syntera Intelligence Privacy Policy. If you provide us with personal information about other people, such as your customers or employees, you are responsible for having the notices and consents required by law.
10. Confidentiality
Non-public information we share with you about the Services, our pricing, our technology or our business is confidential. You may use it only to evaluate or use the Services and may not disclose it to anyone except your employees and advisors who need to know it and are bound by confidentiality obligations. This does not apply to information that is or becomes public through no fault of yours, that you already lawfully had, or that you develop independently.
11. Suspension and termination
By you
You may stop using the Services at any time. You can close an account as described in the applicable Service Terms.
By us
We may suspend or terminate your access to all or part of the Services, with notice where reasonably possible, if: (a) you breach these Terms, Service Terms or our policies; (b) we must do so to comply with law or a government request; (c) your use creates risk or possible legal exposure for us, our users or others; or (d) your account has been inactive for over a year and has no paid subscription.
Appeals
If you believe we suspended or terminated your account in error, contact us at [email protected] within 30 days and explain why. We will review your appeal in good faith.
Effect of termination
When access ends, your right to use the Services stops. Sections that by their nature should survive, including those on intellectual property, fees owed, confidentiality, disclaimers, limitation of liability, indemnification and dispute resolution, will survive.
12. Changes to the Services and these Terms
Changes to the Services
We are constantly improving the Services and may add, change or remove features. If we discontinue a paid Service, we will give you reasonable advance notice and a prorated refund of any prepaid fees for the period you did not receive.
Changes to these Terms
We may update these Terms from time to time, for example to reflect changes to the Services or the law. We will post the updated Terms on this page and update the effective date. For material changes, we will give you at least 30 days' notice by email or through the Services, unless a change is required by law or needed to address security or abuse. If you continue to use the Services after changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Services.
13. Disclaimer of warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR-FREE, THAT ANY CONTENT OR OUTPUT WILL BE SECURE, COMPLETE OR CORRECT, OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS RESULT, NUMBER OF CUSTOMERS, REVENUE OR RATING.
YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICES IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUTS AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR ANY OF OUR AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, AGENTS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES OR DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE, OR ONE HUNDRED US DOLLARS (US$100).
Some jurisdictions do not allow the disclaimer of certain warranties or the limitation of certain damages, so some of the terms above may not apply to you. In those cases, our liability is limited to the fullest extent permitted by law.
15. Indemnification
You will defend, indemnify and hold harmless Syntera Global LLC and its affiliates, members, officers, employees and agents from and against any third-party claims, losses, liabilities, damages, fines, costs and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use of the Services; (b) Your Content; (c) your contact with or treatment of any consumer, including under telemarketing, privacy and consumer protection laws; or (d) your violation of these Terms, Service Terms or applicable law.
16. Dispute resolution
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND US TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF.
Informal dispute resolution
We would like to understand and try to address your concerns before any formal proceeding. Before filing a claim, you and we each agree to send the other a written notice describing the dispute and the relief requested. Notices to us must be sent to [email protected] and to our mailing address above. If the dispute is not resolved within 60 days after the notice is received, either party may start arbitration. Any statute of limitations is paused during this period.
Mandatory arbitration
You and we agree to resolve any claims arising out of or relating to these Terms or the Services, regardless of when the claim arose and even if it arose before these Terms existed, through final and binding arbitration. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with the subject line "Arbitration opt-out" and including your name, business name and the email address associated with your account. Opting out will not affect any other part of these Terms.
Arbitration forum and procedures
The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, or, if you are an individual using the Services primarily for personal purposes, its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, in English, by videoconference or in Sheridan County, Wyoming, unless the parties agree otherwise. The arbitrator may award any individual relief that would be available in court. Judgment on the award may be entered in any court with jurisdiction. Questions about whether a claim is arbitrable, and about the enforceability of this section, will be decided by a court.
Exceptions
Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to stop the infringement or misuse of intellectual property rights or confidential information.
Class action and jury trial waiver
YOU AND WE AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
Batch arbitration
If 25 or more similar demands are filed against us by or with the help of the same law firm or organization within a 60-day period, the AAA will administer them in batches of up to 50 demands, with one arbitrator per batch, to the extent permitted by its rules.
Severability
If any part of this section is found unenforceable for a particular claim, that part will be severed and the rest of this section will continue to apply. If the class action waiver is found unenforceable for a claim, that claim will be decided by a court, not an arbitrator.
17. Trade controls
You must comply with all applicable export control and sanctions laws. You represent that you are not located in a country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. You may not use the Services for any purpose prohibited by those laws.
18. General terms
Governing law and venue
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law rules, and by the Federal Arbitration Act for Section 16. For claims not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in Wyoming.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets.
Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet or utility failures, cyberattacks, pandemics or government actions.
Notices
We may send notices to the email address associated with your account or by posting them in the Services. You may send notices to us at [email protected] or to our mailing address above.
Entire agreement
These Terms, together with any Service Terms and the policies referenced in them, are the entire agreement between you and us about the Services and supersede any prior agreements on that subject.
Severability and no waiver
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will stay in effect. Our failure to enforce any provision is not a waiver of our right to do so later.
Relationship and third parties
You and we are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship. There are no third-party beneficiaries of these Terms.
Language and headings
These Terms are written in English, which controls over any translation. Headings are for convenience only and do not affect interpretation.
19. Contact us
If you have questions about these Terms, contact us at:
Syntera Global LLC
30 N Gould St, Sheridan, WY 82801, USA
[email protected]